FREQUENTLY ASKED QUESTIONS
Have any product related questions? Need help with your order? Explore the FAQ sections below.
If you can’t find the answer then please reach out to us at: support@jujume.info
ELIXIR FAQ
Up to 8 of our California organic whole jujubes go into making each 4 oz. pouch.
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Elixir is an organic jujube tea concentrate made with our organic California jujubes and a proprietary water pressure extraction process. About 8 whole jujubes go into make every 4 oz pouch.
Unlike other tea concentrates, Elixir has ZERO added sugar, sweeteners, additives, preservatives or artificial anything.
A more efficient way to make authentic jujube tea without spending 8 hours simmering jujubes over a low flame. Just add hot water and in seconds you have a delicious, all natural cup of jujube tea.
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Liquid extracts can be absorbed by the body and into the biological system more efficiently than consuming solid parts of a fruit or vegetable. Less time is spent breaking down the solid matter and more of the properties are absorbed into the system.
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Without diluting with water, Elixir has a sweet and rich jujube flavor. Jujubes have a sweet and earthy taste often compared with dates and dried apples.
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Use a scissor to cut off a top corner, pour into a mug, then add hot water.
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Pour the liquid into a mug then add hot water for jujube tea.
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Elixir has no caffeine and can be enjoyed anytime.
Some prefer to drink it after meals (like a non-alcohol digestif) or while winding down and relaxing from the day.
For consistent results, drink at least one pack daily.
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Whole organic California jujubes go through a proprietary water pressure extraction process; about 8 whole jujubes go into making every 4 oz pouch.
The results are strained then sealed airtight into 4 oz pouches. Zero additives, preservatives, sweeteners or artificial anything.
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Elixir has ZERO added sugar, sweeteners, or artificial anything.
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Tiny particles of jujube that were fine enough to pass through the sieve filter during production.
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Refer to the expiration date labeled on the back of each pouch.
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Store them at room temperature, away from direct sunlight, or keep them in the refrigerator if you enjoy a chilled Elixir.
CRISPS FAQ
High-grade California jujubes dried then sliced into fun sized pieces.
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Our organic California jujubes dried, pitted, sliced, then dehydrated into a crunchy, snack-sized slices.
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Keep the Crisps in its packaging which has a little desiccant packet enclosed (i.e. moisture absorber).
You can also transfer Crisps into another air tight container preferably with a desiccant packet (e.g. 3g desiccant).
Some people prefer their Crisps chewy. To get a chewier texture, leave the Crisps exposed to open air for a day.
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Crisps are naturally sweet and with zero added sugar or artificial sweeteners used.
The natural sweetness is a result of the jujube's sugar content condensing during the curing process. Our jujubes on average rate over 40% on BRIX which means they are naturally super sweet!
If you have diabetes, a pre-existing condition or are unsure if you are allowed to eat dried fruit then please consult your doctor before making any changes to your diet.
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1 oz. (about a palm-sized amount) twice a day is a good starting point for healthy individuals.
Crisps are essentially dried jujubes. Eating Crisps is generally quite safe as the jujube is considered one of the safest nutraceutical fruits.
However, if you have diabetes or a pre-existing condition then please consult your doctor before making any new changes to your diet.
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Like any casual snack!
They’re great straight out the bag, as a topping, blended into smoothies, added to baking recipes — the creative options are endless!
Fighting premature aging has never been tastier!
WHOLE DRIED JUJUBES FAQ
High-grade, California-grown organic jujubes dried to a rich maroon perfection.
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Jujubes are a sweet, fleshy stone fruit fruit long valued in Eastern medicine for its extraordinary range of anti-aging and wellness benefits.
Explore our jujube overview page by clicking here.
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No. Freshly picked jujubes have a short shelf life so it is not common that you will find fresh quality jujubes for sale online or at most supermarkets.
Fortunately, a single dried jujube offers about the same nutritional value as its fresh counterpart but condensed into a smaller size (i.e. water weight shrinks during the drying process).
For example, 1 pound of dried jujubes has about the same vitamins, minerals and fiber of approximately 3.5 pounds of fresh jujubes.
However, this concentration also applies to the fruit’s natural sugar so be mindful to eat within your daily caloric intake limits.
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By weight, dried fruit contains up to 3.5x the fiber, vitamins and minerals of its fresh counterpart.
During the drying process, the fruit's water weight shrinks but the nutritional value stays relatively the same.
For example, 1 oz of dried jujubes (about 2-3 of our jujubes) will have up to 3.5X the nutritional value of 1 oz of fresh jujubes.
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Before you take a bite, note that there is a pit in the center!
Our jujubes are pre-washed and ready to snack on straight out of the bag!
There are also tons of jujube-based recipes — both savory and sweet — online.
Get creative! Share your jujube recipe on IG and tag us @officialjujume
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Similar to apples, there are many different types of jujubes with different flavor profiles.
However, the flavor of our “Li” jujubes have been described as:
similar to palm dates
caramel
dried apples
earthy sweet
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A satisfyingly sweet and chewy skin with a slightly moist fruit flesh inside.
Be careful of the pit in the center!
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Dried jujubes are essentially a dried fruit.
1 oz. (about 2-3 whole jujubes) twice a day is a good starting point for healthy individuals.
While eating more dried jujubes is generally safe (as the jujube is considered one of the safest fruits), be mindful of the total caloric intake and how it fits into your overall diet.
There is zero added sugar, but if you have diabetes or a pre-existing condition then please consult your doctor before making changes to your diet.
ORDERING FAQ
Contact our support team if you have any questions or issues with your order.
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Visit our Return Policy Page to view our complete policy.
To uphold food safety standards, products generally cannot be returned, even if unopened and all sales are final.
After an order has left our facilities, our quality control is limited. We do not resell items that have already been shipped and handled.
However, if your product arrives damaged, please contact us immediately at support@jujume.info, provide pictures of the issue, and we will provide a replacement after it is verified as a qualified claim.
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The purchase process is similar to most e-commerce sites:
1) Visit our shop and select a product.
2) Use the pull-down menu and choose a size then choose the quantity.
3) Click “Add to Cart”; a pop-up window will let you check or continue shopping.
4) If you clicked the checkout button, you will be brought to your shopping cart page. Click "Checkout".
Note: Click the cart icon at the top right to access your cart anytime.
5) Provide shipping and payment information on the following page. Your order should be on its way in no time!
Contact our support if you have any issues with your order.
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Yes, we take online security very seriously.
Credit card payments are processed through Stripe and they are PCI-certified at the most rigorous level providing one of the highest security standards for online transactions.
In addition, JUJUME is TrustedSite certified which verifies that a site is free of malware, viruses, phishing attacks, and other malicious activities.
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Our California jujubes are certified USDA organic. This means no chemicals, pesticides, or artificial anything is used in our farming or manufacturing processes. While the organic standard comes at a higher cost, we 100% believe it results in a higher quality product for our customers.
Jujubes sourced from China, while noticeably cheaper, do not provide the same level of accountable quality.
Invest in your beauty and wellness by eating organic, accountable quality jujubes!
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If you are a retailer looking to offer our products, please fill out our wholesale intake form.
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Our website currently does not ship internationally. For international orders, please contact our customer support.